Fees / Policies
Cancellations and no-shows policy
Individual consultations
TM Physio requires a minimum of 24 hours notice if you wish to cancel or reschedule your appointment. This provides the practice with an opportunity to offer the appointment to other clients from our waiting list.
If you cancel or do not attend a scheduled Physiotherapy, Exercise Physiology or Hydrotherapy appointment without providing more than 24 hours notice, a cancellation fee of $60 will be charged (except in the case of an emergency or sudden illness, at TM Physio’s discretion).
Third party payers such as Motor Vehicle Accident Insurance, Workers Compensation Insurance and DVA do not cover fees for non-attendance/late cancellations. The cancellation fee will need to be paid for by the client.
Group classes
- Physiotherapy-run group sessions, and
- Exercise Physiology group sessions
- This credit can be used as either a credit toward a future session or to attend a make-up session (subject to availability).
- To be eligible, cancellations must be made at least 24 hours in advance.
- Any additional missed or cancelled sessions beyond the one credited will not be refunded or rescheduled.
PLEASE NOTE:
- Please do not rely on SMS reminders – they are a complimentary service and are not foolproof. TM Physio considers it your responsibility alone to remember your appointment. (Please feel free to ask for an appointment card with the time and date, at reception.)
- Exceptions may be made, at TM Physio’s discretion,for immediate emergencies only, (eg. medical emergencies). This does not include last minute work commitments, family commitments, change of plans, forgetfulness, etc.
Our fees
PHYSIOTHERAPY – 30 min consultations
- Senior Physiotherapist Initial Consultation – $135
- Senior Physiotherapist Initial Consultation – $125
- Physiotherapist Initial Consultation – $130
- Physiotherapist Subsequent Consultation – $120
EXERCISE PHYSIOLOGY
- Exercise Physiology Initial Consultation – $105
- Exercise Physiology Subsequent Consultation, 30 mins – $95
- Exercise Physiology Subsequent Consultation, 45 mins – $140
- Exercise Physiology Subsequent Consultation, 60 mins – $180
HYDROTHERAPY
- Individual Session – $120
- Group Session – $65
