TM Physio Privacy Policy
Effective Date: July 2026
TM Physio is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.
This policy applies to all services provided by TM Physio, including our clinics in Deakin and Kippax, our website, online booking systems, and all communications with patients and clients.
Collection of Personal Information
In order to provide physiotherapy, exercise physiology and related health services, TM Physio may collect personal information and, where necessary, sensitive health information.
We may also collect information from third parties where authorised by you or otherwise permitted by law.
Use of Personal Information
TM Physio collects, holds and uses personal information for purposes including:
- Providing physiotherapy and related healthcare services
- Maintaining patient health records
- Coordinating your care with other healthcare providers
- Meeting legal, professional and regulatory obligations
We will only use your personal information for the purpose for which it was collected, for directly related purposes, or as otherwise authorised or required by law.
Disclosure of Personal Information
TM Physio may disclose your personal information where necessary for your healthcare or where required by law.
We will not sell, rent or trade your personal information to any third party.
Sensitive health information will only be disclosed with your consent, where required for your treatment, or where otherwise authorised or required by law.
Website and Cookies
When you visit the TM Physio website, certain information may be collected automatically.
This information is used to analyse website traffic, improve website performance and enhance user experience.
We may use cookies and similar technologies to improve website functionality. You can modify your browser settings to manage or disable cookies; however, doing so may affect website functionality.
Marketing Communications
TM Physio may occasionally send information about services, programs, events or health-related information that may be relevant to you.
You may opt out of receiving marketing communications at any time by:
- Following the unsubscribe instructions in the communication; or
- Contacting our clinic directly.
We will not use sensitive health information for direct marketing without your consent.
Storage and Security of Information
TM Physio takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Only authorised personnel have access to personal information required for their role.
When personal information is no longer required, we will securely destroy or de-identify it in accordance with applicable legal and professional record-keeping requirements.
Access and Correction
You may request access to the personal information we hold about you at any time.
If you believe any information we hold is inaccurate, incomplete or out of date, you may request that it be corrected.
Before providing access to personal information, we may require verification of your identity to protect your privacy and confidentiality.
Retention of Health Records
As a healthcare provider, TM Physio is required to retain health records in accordance with applicable legislation and professional obligations.
Records will be retained for the legally required period and then securely destroyed or de-identified when appropriate.
Complaints
If you have concerns about how TM Physio has handled your personal information, please contact us in writing using the details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
TM Physio may update this Privacy Policy from time to time to reflect changes in legislation, technology, business practices or services.
The current version will always be available on our website.
Contact Us
TM Physio – Deakin
Suite 3, Level 2, Peter Yorke Building
173 Strickland Crescent, Deakin ACT 2600
Phone: (02) 6282 5898
TM Physio – Kippax
76 Hardwick Crescent, Holt ACT 2615
Phone: (02) 6254 9889
Website: https://www.tmphysio.com.au
For privacy enquiries, requests for access to information, corrections, or complaints, please contact TM Physio via the clinic phone numbers above or through the contact form on our website.